Refund policy
If you are not 100% satisfied with your purchase you can return it for an exchange, credit note or full refund, provided it is within 14 days of receipt of your order and the item is as new, not worn and in the original packaging with swing tickets and trims still attached. (Xmas presents can be returned up to 10 days after 25th December)
You will be responsible for the cost of returning the product to us (unless it is faulty, incorrect or mis-described). We suggest you return your products by “Recorded” delivery so you can follow up with the courier service you have selected to use as any lost returns are the responsibility of the sender.
Please note the cost for ALL returns is the responsibility of the purchaser unless the goods are found to be faulty. FR3ND will not accept the costs of any courier charges UNLESS approved beforehand and suggest goods are always sent by their local postal service using a tracked normal service. Any courier charges incurred by FR3ND for returns not sent in the described way will be recharged in full back to the customer before any exchanges are made or deducted from any refunds due.
Faulty items will either be replaced, repaired or refunded following evaluation by the FR3ND's Customer Services team.
Products purchased as gifts cannot be refunded and may only be returned for an exchange. FR3ND are unable to refund postage on returned gift items. Gift exchanges will show on the order history of the original purchaser. All deliveries require a signature on receipt. You must return the product in suitable packaging to ensure it reaches us in good condition. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them. In case of dispute, we also recommend that you retain the proof of sending.
Please contact us to return your order for further instructions.
You will be responsible for the cost of returning the product to us (unless it is faulty, incorrect or mis-described). We suggest you return your products by “Recorded” delivery so you can follow up with the courier service you have selected to use as any lost returns are the responsibility of the sender.
Please note the cost for ALL returns is the responsibility of the purchaser unless the goods are found to be faulty. FR3ND will not accept the costs of any courier charges UNLESS approved beforehand and suggest goods are always sent by their local postal service using a tracked normal service. Any courier charges incurred by FR3ND for returns not sent in the described way will be recharged in full back to the customer before any exchanges are made or deducted from any refunds due.
Faulty items will either be replaced, repaired or refunded following evaluation by the FR3ND's Customer Services team.
Products purchased as gifts cannot be refunded and may only be returned for an exchange. FR3ND are unable to refund postage on returned gift items. Gift exchanges will show on the order history of the original purchaser. All deliveries require a signature on receipt. You must return the product in suitable packaging to ensure it reaches us in good condition. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them. In case of dispute, we also recommend that you retain the proof of sending.
Please contact us to return your order for further instructions.